One Workspace for the Tenant Certification Review Process
SmartTIC AI brings households, questionnaires, income, assets, documents, AI pre-review, applicant corrections, staff review, and audit history into one organized file — so nothing lives in an inbox.
Ten Capabilities. One Certification File.
Household Management
Every member, relationship, unit detail, and certification type organized in one place — with form version recorded on every file.
| Member | Relationship | Age | Questionnaire |
|---|---|---|---|
| Maria Rivera | Head | 34 | Complete |
| Daniel Rivera | Co-head | 36 | Complete |
| Sofia Rivera | Dependent | 9 | N/A — minor |
| Leo Rivera | Dependent | 5 | N/A — minor |
Guided Adult Questionnaires
Each adult completes a guided, step-by-step questionnaire. SmartTIC tracks completion and flags unanswered questions before review.
Income Calculations
Annualization with the formula beside the figure. Original amount, projection, staff adjustment, and final reviewed amount stay visible.
| Source | Member | Formula | Projected | Status |
|---|---|---|---|---|
| Employment | Maria | $22.75 × 40 × 52 | $47,320 | Verify |
| Employment | Daniel | $18.40 × 24 × 52 | $22,963.20 | Staff verified |
| Child support | Maria | $250 × 12 | $3,000 | Documented |
Asset Review
Each asset is matched to its statement; missing or mismatched documentation becomes a clear finding.
| Asset | Member | Balance | Document | Status |
|---|---|---|---|---|
| Checking | Maria | $2,140 | Statement 10/31 | Matched |
| Savings | Daniel | $5,300 | — | Missing statement |
| Cash on hand | Household | $200 | Self-declared | Declared |
Document Center
Pay stubs, statements, and letters are organized by member and source, with extracted fields mapped to questionnaire answers.
Maria · EmploymentExtracted · needs verification
Daniel · EmploymentVerified by staff
Maria · AssetMatched to questionnaire
Maria · IncomeReviewed
Daniel · AssetRequested Nov 4
AI Pre-Review
SmartTIC checks for missing information, document discrepancies, calculation issues, and verification gaps — and explains each finding.
Applicant Corrections
Turn findings into plain-language applicant tasks with due dates. Applicants respond from any device.
| Request to applicant | Sent | Due | Status |
|---|---|---|---|
| Upload current savings statement | Nov 4 | Nov 14 | Open |
| Employment verification | Nov 4 | Nov 14 | Sent |
| Clarify weekly hours | Nov 3 | Nov 10 | Completed |
Staff Review
Assign reviewers, add notes, request verification, resolve, or dismiss with explanation. Staff own every outcome.
“Called employer HR 11/4 — verification form sent. Holding finding open.”
Audit History
A read-only trail of every upload, extraction, finding, adjustment, request, and decision — with who and when.
Portfolio Dashboard
Certification volume, status, deadlines, and bottlenecks across properties and staff.
See SmartTIC in Action
Walk through a real certification file with our team, or apply to pilot SmartTIC at your property.