From New Certification to Completed File
Ten stages, one workspace. SmartTIC organizes and pre-reviews — authorized staff review and decide.
Every Stage, In Order
Scroll to follow a certification from setup to a completed file.
Property Setup
Add the property, units, programs, and the current form versions your team uses.
New Certification
Start a move-in, annual, or interim certification and set the due date.
Household
Record every member, relationship, and unit detail.
Adult Questionnaires
Each adult completes a guided questionnaire — on any device.
Income & Assets
Enter sources and balances; SmartTIC shows each formula as it projects income.
Document Upload
Applicants and staff upload pay stubs, statements, and letters into one file.
SmartTIC Pre-Review
AI checks for missing information, discrepancies, calculation issues, and verification gaps — and explains each finding.
Corrections
Staff send plain-language requests; applicants respond from their phone.
Authorized Staff Review
Your team reviews findings, verifies data, adjusts with reasons, and makes the final determination.
Completed File
A complete, organized file with a read-only audit trail.
The Pre-Review, Explained
Missing information
Unanswered questions, missing adult questionnaires, unsigned sections.
Document discrepancies
Questionnaire answers that don't match uploaded documents.
Income calculations
Wrong multipliers, inconsistent hours, and annualization gaps.
Required forms
The forms your configured workflow expects for this certification type.
Verification gaps
Sources that need third-party or staff verification before review.
Human review
Every finding routes to authorized staff. Nothing is decided automatically.
Workflow FAQ
Ready to See It With Your Files?
Join the private beta and pilot SmartTIC on real certification workflows.