AI Use & Human Review Disclosure

What the AI does

• Extracts information from uploaded documents for staff verification
• Compares questionnaire answers to documents
• Calculates income projections with visible formulas
• Flags missing information, possible discrepancies, calculation questions, and document issues
• Suggests next steps such as requesting verification

What the AI does not do

• Approve or deny housing
• Determine program eligibility
• Make fraud determinations
• Change figures without a recorded staff action
• Show internal findings to applicants

Human review

Every finding, extraction, and calculation is reviewed by authorized property-management or compliance personnel, who make all decisions. Staff can resolve findings, or dismiss them with a required explanation, and every action is recorded in an audit log.

Language standards

SmartTIC uses neutral, factual labels — “Possible Discrepancy,” “Verification Required” — and never labels an applicant as approved, denied, eligible, or fraudulent.

Limitations

AI can misread documents or miss context. That's why human verification is required before any AI output is relied on.

Independence

SmartTIC AI is an independent software product and is not affiliated with or endorsed by CTCAC, the California State Treasurer's Office, HUD, or any other government agency.